How Chatbots Benefit Businesses and Consumers

Business owners and consumers alike have already seen the overall benefits of how chatbots are improving business communication. On many online forums, consumers have recently been commenting how well this 24-hour and instant messaging service works and just how convenient it is for purchasing services and products, as well as for getting effective customer support.

Customer Chatbot Benefits

  • Available 24 hours a day: A huge benefit for the multiple-time zone world we live in today, and one that always wants to be doing business.
  • Get instant concise answers: Clear and simple information is provided instantly, so it’s no longer necessary to get pissed with a rep located in another country.
  • Conversation Record: Messenger chatbots provide a recorded version of any conversation, conveniently located on your cell phone.

Company Chatbot Benefits

  • Happy Customers Guaranteed: The above benefits have primarily resulted in better customer satisfaction and increased sales.
  • Chatbots Mean Reduced Costs: You only need to ask one of the many businesses that are currently using Chatbots; instead of a more traditional customer service, how much they have already saved to see the primary reason for having a Chatbot on the payroll.
  • Crazy Customer Interaction and Sales: Chatbots are ideal for reaching out to customers, especially for offering timely tips and product or service offers.

Chatbot Business Example

Booking.com receives loads of travel inquiries by the hour. So, how on earth do they manage that? By incorporating a Chatbot of course!. Consumers can select a set of predefined questions and then get their relevant solutions.

In the video below, you will see how Booking.com have improved their way of communicating with customers, 85% of whom were completely satisfied with their Chatbot experience:-

Are you a business owner (or person responsible for marketing)? If so, then make sure you download a copy of our free report below about putting Chatbots to good use, and discover how Chatbots can literally become your best ever employees!